Collections AgentGet paid on overdue invoices without chasing them yourself
When a subscription invoice goes unpaid, Collections Agent writes to your customer in their language, handles their reply and keeps the case moving until the invoice is paid. You set the rules. Your team steps in only where judgement is needed.
Illustrative example
Reminders go out. The follow-up still lands on your team.
Every reply needs a person
"I've already paid." "Can I pay on Friday?" "Can you resend the invoice?" Someone has to check Frisbii and write back.
Promises get lost
Promises to pay live in inboxes and spreadsheets, so reminders keep going to customers who have already agreed a date.
No record of what was said
Follow-ups happen in personal inboxes, so nobody can see what a customer was told, or why.
The result is a collections process that depends on who has time that week.
From overdue to paid, in one connected workflow
Every step happens on one case for the invoice, so each decision is made with the full picture: what is owed, why the payment failed and what the customer said last time.
- 1In the BETA
Invoice goes unpaid
When a subscription invoice isn't paid, a collection case opens for it, whatever the payment method.
- 2Planned
Smart Retry
Payment retries stay with your team for now. Smart Retry will time retries to recover payments before anyone is contacted.
- 3In the BETA
Customer communication
The agent explains what went wrong, in your customer's language, with their personal payment link.
- 4In the BETA
Replies and recovery
Answers questions, records promises to pay and hands disputes to your team. The case closes when the invoice is paid.
- 5Planned
Collection agency handover
Only debts that meet your rules and are worth pursuing go to a collector, with the full history attached.
You set the rules. The agent does the work.
Your policy sets the hard limits. Your guidance, written in plain language, sets the tone and rhythm. Collections Agent works within both on every case.
You decide
- Tone, reminder rhythm and when to hand a case to your team, in your own words
- The amount above which a person always reviews the case
- How far ahead a customer can promise to pay, and how many promises they get
- The minimum time between emails
- Whether new cases wait for your approval before anyone is contacted
The agent handles
- Writing each email in your customer's language
- Reading replies and answering invoice and payment questions
- Checking Frisbii before every message, so paid invoices never get a reminder
- Recording promises to pay and pausing reminders
- Handing disputes, payment-plan requests and sensitive cases to your team
Start carefully. Switch on pending mode and every new case waits for your team to review it before the agent contacts anyone.
Step in any time. Take over a case, write to the customer yourself and hand it back with a note. The agent picks up where you left off.
See why it acted. Every email, decision and the reason behind it is recorded on the case. Each change to your policy or guidance is saved as a new version.
Clear limits. It never cancels invoices or subscriptions, issues refunds, offers discounts or payment plans, writes off debt or threatens legal action.
What changes for your team
Fewer cases to chase
Payment confirmations, invoice copies, payment instructions and promises to pay are handled for you. Your team works the exceptions.
Clear messages in your customer's language
Each email explains what went wrong and includes the customer's personal payment link, framed by your logo and footer.
A consistent process you can audit
Your policy and guidance apply to every case, every day, and every decision is recorded with its reason.
Every case worked before it escalates
Each overdue invoice is followed up properly, not only the ones someone had time for. The BETA measures the effect on your recovery.
What it looks like in practice
The card has expired
A monthly subscription payment fails. The agent sends a friendly email with a payment link, the customer pays with a new card the same day and the case closes. Nobody on your team is involved.
"I get paid on the 25th, can I pay then?"
The date is within your policy, so the agent confirms it and sends no further reminders until then. If the date passes without payment, it follows up again.
"I've already paid."
The agent checks the payment status in Frisbii and only confirms the payment if it can see it.
"We dispute this invoice."
The agent hands the case to your team, with the full conversation and the reason for the handover. Your team is alerted in Frisbii.
Where AI helps, and where it doesn't decide
AI is used where fixed rules fall short: understanding what a customer means in their reply, and writing a clear message in their language that fits your guidance and the stage of the case.
Your policy and Frisbii's safety rules always come first, and the agent checks the invoice in Frisbii before every action. It never makes bookings or changes invoices.
Every email the agent writes tells your customer they are communicating with an AI, as EU rules require. Emails your team writes don't carry this text.
AI-written emails and reply handling, within your policy and guidance.
Retry timing that learns from payment data, and recommendations on which unpaid invoices are worth handing to a collection agency.
The agent takes on more only where results show it should, and you stay in control of the rules.
See what's at stake, in your own numbers
Enter a few figures from your collections today. We'll show how much sits in overdue invoices, how much time your team spends chasing it, and what each point of recovery is worth. These are your numbers, not a forecast.
Example figures shown. Replace them with your own.
Scenarios are illustrative. Collections Agent is in BETA and we don't yet publish recovery benchmarks.
We'll use them as your starting baseline, so you can see what changes.
Join the Collections Agent BETA
We're working with Frisbii customers to run Collections Agent on real invoices for one month. It's a paid BETA, charged at the standard pricing shown below. Your feedback decides how it works at launch, and you see results on your own invoices first.
- 1
Fill in the form
Fill in the form with your details. The BETA team will be in touch within 48 hours to confirm your place.
- 2
We switch it on
We enable Collections Agent for your Frisbii account, and you choose the token pack that fits your volume.
- 3
Set it up your way
Set your policy, write your guidance and add your footer, AI disclosure text and payment instructions. We recommend starting with pending mode.
- 4
Start recovering
The agent starts working on new overdue subscription invoices, and the BETA team works with you throughout the month.
The agent sends no emails until your AI disclosure text is saved, so nothing reaches your customers until you're ready.
What you'll test
- AI-written emails in your customer's language
- Reply handling and promises to pay
- Pending mode, take over and hand back
- The case view, decisions and notifications
What we'll ask of you
- Share feedback with the BETA team as you go
- Tell us where the agent's decisions don't fit your business
- Compare results with your current process
Not included yet
SMS and WhatsApp, Smart Retry, collection agency handover, payment plans and subscription actions.
Pricing that follows the work it does
No setup fee and no monthly minimum. The agent's work runs on Frisbii AI tokens, bought in monthly packs, and you pay a small share of what it recovers.
You pay for usage from day one at the rates shown here, so you see real costs alongside real results.
For the first contact on a case, then 120 tokens for each follow-up. Cases where the agent contacts no one use no tokens.
Of the revenue recovered through the agent, invoiced separately. You only pay it when money comes back.
Token packs
- 5,200 tokens for €50 a month, around 16 cases
- 11,000 tokens for €102 a month, around 34 cases
- 17,500 tokens for €155 a month, around 54 cases
Cases based on a first email and one follow-up each (320 tokens).
Prices exclude VAT. The BETA runs for one month and is charged at these rates. Token usage for Collections Agent may change before general availability; we'll confirm any change in writing before the BETA ends.
Questions finance teams ask
How do I join the BETA?
Fill in the form on this page. Within 48 hours, the BETA team will be in touch to give you a short demo and answer your questions. We then switch Collections Agent on for your account and help you set up your policy, guidance and email template in Frisbii.
Which invoices does it work on?
Overdue subscription invoices, whatever the payment method. One-off invoices aren't included in the BETA.
Does it replace my existing dunning?
Yes, for reminder emails. Once Collections Agent is activated for your account, emails from your existing dunning process stop, including for invoices that are already part-way through it. Payment retries remain a decision for your team.
Who writes the emails?
The agent writes each email itself, in your customer's language, based on your guidance and the case. Your logo, footer, payment instructions and AI disclosure text surround every message.
Will my customers know they're talking to an AI?
Yes. Every email the agent writes includes your AI disclosure text, as EU rules require. The agent sends no emails until this text is saved.
Can I review cases before the agent contacts anyone?
Yes. Switch on Create new cases as pending in your policy, and each new case waits until someone on your team hands it to the agent.
What happens when a customer replies?
The agent answers questions about the invoice, sends invoice copies and payment instructions, and records promises to pay within your limits. Disputes, payment-plan requests, difficult personal situations and requests to speak to a person go to your team. Out-of-office replies are ignored.
Will customers who've already paid get a reminder?
No. The agent checks the invoice in Frisbii before every message. When the invoice is settled, the case closes automatically. If a customer pays outside Frisbii, for example by bank transfer, register the payment on the invoice and the case closes.
Which channels does it use?
Email only in the BETA. Other channels are planned.
Does it send cases to a debt collection agency?
Not in the BETA. Collection agency handover is planned as part of the same workflow.
What data does the AI see?
Only the invoice, payment and conversation details it needs for the case. Card details and payment credentials are never shared with the model.
What does it cost, during and after the BETA?
The BETA is paid from day one. Collections Agent uses Frisbii AI tokens: 200 for the first contact on a case and 120 for each follow-up, plus 1% of the revenue it recovers. Token packs start at 5,200 tokens for €50 a month, with no setup fee or monthly minimum.
Can I stop it?
Yes. Switch off Collections agent enabled in your policy and the agent stops acting on all cases. Your settings are kept.
Let your team step back from the chasing
Fill in the form and the BETA team will be in touch within 48 hours to show you Collections Agent in a short demo, get you set up and answer any questions. During the one-month BETA, we work closely with you, collect your feedback and improve the product based on how you use it.
Questions? Email beta@frisbii.com.
Thank you
The BETA team will be in touch within 48 hours to show you Collections Agent in a short demo, get you set up and answer any questions. If you have questions in the meantime, email beta@frisbii.com.