Collections AgentGet paid on overdue invoices without chasing them yourself
When a subscription invoice goes unpaid, Collections Agent writes to your customer in their language, handles their reply and keeps the case moving until the invoice is paid. You set the rules. Your team steps in only where judgement is needed.
Works with Frisbii Billing & Pay.
Illustrative example
Reminders go out. The follow-up still lands on your team.
Every reply needs a person
"I've already paid." "Can I pay on Friday?" "Can you resend the invoice?" Someone has to check the billing system and write back.
Promises get lost
Promises to pay live in inboxes and spreadsheets, so reminders keep going to customers who have already agreed a date.
No record of what was said
Follow-ups happen in personal inboxes, so nobody can see what a customer was told, or why.
The result is a collections process that depends on who has time that week.
From overdue to paid, in one connected workflow
Every step happens on one case for the invoice, so each decision is made with the full picture: what is owed, why the payment failed and what the customer said last time.
- 1
Invoice goes unpaid
When a subscription invoice isn't paid, a collection case opens for it, whatever the payment method.
- 2
Customer communication
The agent explains what went wrong, in your customer's language, with their personal payment link.
- 3
Replies and recovery
It answers questions, records promises to pay and hands disputes to your team. The case closes when the invoice is paid.
You set the rules. The agent does the work.
Your policy sets the hard limits. Your guidance, written in plain language, sets the tone and rhythm. Collections Agent works within both on every case.
You decide
- Tone, reminder rhythm and when to hand a case to your team
- The amount above which a person always reviews the case
- How far ahead a customer can promise to pay
- Whether new cases wait for your approval before anyone is contacted
The agent handles
- Writing each email in your customer's language
- Reading replies and answering invoice and payment questions
- Checking the invoice before every message, so paid invoices never get a reminder
- Recording promises to pay and pausing reminders
- Handing disputes and sensitive cases to your team
Step in any time. Take over a case, write to the customer yourself and hand it back. Every email, decision and the reason behind it is recorded on the case.
Clear limits. It never cancels invoices or subscriptions, issues refunds, offers discounts, writes off debt or threatens legal action. Every email it writes tells your customer they are communicating with an AI, as EU rules require.
What changes for your team
Fewer cases to chase
Payment confirmations, invoice copies, payment instructions and promises to pay are handled for you. Your team works the exceptions.
Clear messages in your customer's language
Each email explains what went wrong and includes the customer's personal payment link, framed by your logo and footer.
A consistent process you can audit
Your policy and guidance apply to every case, every day, and every decision is recorded with its reason.
Keep more of your subscribers
A clear reminder with a payment link can fix a failed payment before the subscription lapses, so fewer customers are lost to an expired card.
Pricing that follows the work it does
No setup fee and no monthly minimum. Collections Agent runs on Frisbii AI tokens, the same tokens used across Frisbii AI, and you pay a small share of what it recovers. Cases where the agent contacts no one use no tokens.
See the AI Token rate card for what each action uses, and the AI Tokens Usage Terms.
Questions finance teams ask
Which invoices does it work on?
Overdue subscription invoices in Frisbii, whatever the payment method.
Does it replace my existing dunning?
Yes, for reminder emails. Once Collections Agent is switched on, it takes over customer follow-up on overdue invoices. Payment retries remain a decision for your team.
Will my customers know they're talking to an AI?
Yes. Every email the agent writes includes your AI disclosure text, as EU rules require. The agent sends no emails until this text is saved.
Can I review cases before the agent contacts anyone?
Yes. Switch on pending mode and each new case waits until someone on your team hands it to the agent.
What data does the AI see?
Only the invoice, payment and conversation details it needs for the case. Card details and payment credentials are never shared with the model.
How do I get started?
Book a demo and we'll show you Collections Agent on a short call and answer your questions. You can also read how to set up Collections Agent in our Knowledge Base. If you already use Frisbii, contact Account Management via support@frisbii.com.
Let your team step back from the chasing
See how Collections Agent follows up on overdue invoices within your rules, so your team only handles the cases that need them.
Already a Frisbii customer? Contact Account Management via support@frisbii.com to get started.